The Chartered Institution of Wastes Management and its wholly owned subsidiary company, CIWM Enterprises Limited (together CIWM), are committed to protecting the privacy of both members and non-members of the Chartered Institution.

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register on this website, when you apply to join CIWM using the online application forms or when you place an order for products or services. We also collect information when you voluntarily complete customer surveys or provide feedback.

The information we collect may include your name and job title; contact information including email address and postal address; demographic information such as interests and preferences; other information relevant to membership applications, orders for goods and services and/or customer surveys and offers.

We do not collect any financial information on this website. Where you choose to pay online via debit/credit card for membership subscriptions or to purchase any of our services or products you will be automatically directed to a secure payment site provided and managed by an independent third party. Any credit or debit card details entered are stored on their website and we would advise you to read their privacy and website use policies.

How we use the information we collect?

We use this information:

  • to process membership applications 
  • to process your order 
  • for accounting and administration, 
  • if you agree, to contact you about other products and services offered by CIWM that we think may be of interest to you, 
  • to improve our products and services including contacting you for market research

Depending on the communication preferences you have provided, we may contact you by email, phone, fax or mail. Also if you have agreed that we can, we may share your details with carefully selected organisations whose products and services we feel might interest you.

If you no longer wish to be contacted for marketing purposes or if you wish to update your communication preferences please email

We also use your information collected from the website to personalise your repeat visits to our website.

Access to your information and correction

You have the right to request a copy of the information that CIWM holds about you. If you would like a copy of some or all of your personal information please write to:

Data Controller,
Chartered Institution of Wastes Management
7-9 St Peter's Gardens, Marefair,
Northampton, NN1 1SX

We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Cookies allow web applications to respond to your interests and needs by gathering and remembering information about your preferences.

We use traffic log cookies to track visitor use of individual website pages, to compile statistical reports on website activity and to improve our website by tailoring it to customer needs.

Cookies do not contain any personal information about you and they cannot be used to identify an individual user.

For further information about cookies visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in some cases this may mean that some of our website features do not function.

The cookies used on our site are as follows:


Cookies are kept to a minimum and do not include any information that could be abused.


Stores the current template which is loaded when the website is viewed.


Stores a random value used to prevent attacks on the website.


Stores the current language which is used when the website is viewed

user_login and admin_login

Stores information about the current logged in user which is used for "Remember Me" functions. Contains a numeric user ID and an encrypted string to authenticate the user.


Stores the payment gateway used if a payment is made to properly process the payment on return to the website from the payment gateway for offsite payment gateways.


Other websites

Our website contains links to other websites. These are provided for your convenience. They do not signify that we endorse the website and we have no responsibility for the content on the linked website(s). This privacy policy applies only to CIWM's website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on this webpage. This privacy policy was last updated on 30th September 2010.

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you. Please email or write to:

Data Controller,
Chartered Institution of Wastes Management
7-9 St Peter's Gardens, Marefair,
Northampton, NN1 1SX

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